10% OFF on first order. Free Shipping over 125€. Free Returns!

Free Returns and Exchanges

Want to return or exchange? It's free for 30 days!
Please fill in the form bellow, or email us at shoes@jakshoes.com, and we will send you detailed instructions and paid shipping labels.



Shipping Fees

USA
Express Shipping (DHL - 2/3 days) - 10€
Orders above 125€ - Free Standard Shipping (DHL 6-9 days)
Free and easy returns and exchanges.

European Union
Express Shipping (DHL - 1/2 days) - 10€
Orders above 125€ - Free Ground Shipping (6-9 days)
Free and easy returns and exchanges.

Rest of the World
Express Shipping (DHL - 3/4 days) - 30€
*import duties may be due, paid to the carrier.

Shipping Conditions
Products are shipped on the next business day after payment is confirmed. You will a receive tracking number to follow the progress of your delivery. All shippings are registered and insured.


Conditions


How to Return / Exchange - USA & EU

After filling in the form above, if you apply for a free return, we will send you a paid shipping label and detailed instructions on how to return your shoes.
Please include a copy of your receipt, and updated contact information.
If you wish to return or exchange an item, and have any questions, please drop us an email at shoes@jakshoes.com, we are glad to help.
Items on sale do not qualify for free returns.


How to Return / Exchange - Rest of the World 

After filling in the form above, please ship your shoes to our warehouse:

JAK Shoes
760 Foster Ave, 
Bensenville IL, 60106
United States

Please include a copy of your receipt, and updated contact information.


Returns & Exchanges Conditions

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your shoes are in any way defective / faulty we will cover all return shipping costs, and issue a full refund. Please reach us at shoes@jakshoes.com for instructions.

If you got the wrong size, we will also exchange it for free and cover all the return shipping costs.

Unless you received a faulty/defective product, shipping costs are non-refundable.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery.
At JAK's discretion, a re-stocking fee of 10% may be applied in case there is a systematic and abusive usage of our free return policy.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 Hours.


Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shoes@jakshoes.com.


Sale items 

In the USA, only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Sale items do not qualify for free returns in the EU. Please drop us an email at shoes@jakshoes.com for instructions.

Size Guide - Men

EU US UK CM IN
38  6,5  5 25,6
10,1
39 7 6 26,4
10,4
40 7,5 6,5 27
10,6
41 8,5 7,5 27,7
10,9
42 9 8 28,4
11,2
43 10 9 29,1
11,5
44 10,5 9,5 29,8
11,7
45 11,5 10,5 30,4
12
46 12 11 30,9
12,2

Find your size
Place your foot on a piece of paper and draw its outline. Measure the distance from the heel to the longest toe and select the corresponding size. Ie. Foot: 10.7in, Size: 41EU(8.5US).

Cup-sole Models
All cup-sole models (Royal, Atom, Select and Legacy) run slightly large. If you are in-between sizes, please size down.

Runner Models
Runner Models (Olympic) run true to size.f you are in-between sizes, please size up.

Help
If you have any questions, please email us at shoes@jakshoes.com. We are glad to help.

Size Guide - Women

EU US UK CM IN
35 4,5 2,5 23,6
9,3
36 5,5 3,5 24,3
9,6
37 6,5 4 25
9,8
38 7,5 5 25,6
10
39 8,5 6 26,4
10,4
40 9,5 6,5 27
10,6
41 10,5 7,5 27,7
10,9
42 11,5 8 28,4
11,2
43 12 9 29,1
11,5

Find your size
Place your foot on a piece of paper and draw its outline. Measure the distance from the heel to the longest toe and select the corresponding size. Ie. Foot: 9,9in, Size: 38EU(7.5US).

Cup-sole Models
All cup-sole models (Royal, Atom, Select and Legacy) run slightly large. If you are in-between sizes, please size down.

Runner Models
Runner Models (Olympic) run true to size.f you are in-between sizes, please size up.

Help
If you have any questions, please email us at shoes@jakshoes.com. We are glad to help.