Shipping Fees

European Union
Express Shipping (DHL - 1/2 days) - 10€
Orders Above 100€ - Free Ground Shipping
Free & Easy Returns and Exchanges - Label Provided

USA and Canada
Express Shipping (DHL - 2/3 days) - 30
Orders Above 290€ - Free Express Shipping
*Import duties may be due, paid to the carrier.

Rest of the World
Express Shipping (DHL - 2/3 days) - 30
*Import duties may be due, paid to the carrier.


Shipping Conditions
Products are shipped 2-5 days after payment is confirmed. You will a receive tracking number to follow the progress of your delivery. All shippings are registered and insured. If you live outside the EU, please be aware that import duties may apply in your country.

Returns and Exchanges

Need help? Call us at +351 969 796 139 or email us at shoes@jakshoes.com.

Buy with confidence! You are welcome to return/exchange your shoes, up to 30 days after purchase.

Free & Easy Returns and Exchanges:
All European Union countries. We will send your shipping labels and instructions to schedule a pickup at your address, or drop-off locations in your area.

Want to return or exchange?
Please fill in the form bellow, or email us at shoes@jakshoes.com, and we will send you detailed instructions and shipping labels.








Conditions


How to Return / Exchange
Shoes should be returned to our warehouses:

Europe & rest of the World:
R. Fialho de Almeida, 24c, 1070-129 Lisboa, Portugal.
U.S.A.:
760 Foster Ave, Bensenville IL, 60106, United States

Please include a copy of your receipt, and updated contact information, and please keep in mind that any package sent to us, is your responsibility until it arrives our warehouse.
If you wish to return or exchange an item, and have any questions, please drop us an email at shoes@jakshoes.com, we are glad to help.

Returns & Exchanges Conditions
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your shoes are in any way defective / faulty we will cover all return shipping costs, and issue a full refund. Please reach us at shoes@jakshoes.com for instructions.

If you got the wrong size, we will also exchange it for free and cover all the return shipping costs. Please be aware that import duties may apply in shipments outside EU. If you wish to return your shoes and not get an exchange, shipping costs are your responsibility.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 Hours.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shoes@jakshoes.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, or exchanged.

Size Guide
EU  35   36   37   38   39   40   41   42   43   44   45   46 
UK  2,5   3,5   4   5   6   6,5   7,5   8   9   9,5   10,5   11 
USA Women 4,5 5,5 6,5 7,5 8,5 9,5 10,5 11,5 12
USA Men 7 7,5 8,5 9 10  10,5   11,5  12
JAK (cm) 23,6 24,3 25,0 25,6 26,4 27 27,7 28,4 29,1 29,8 30,4 30,9
JAK (in) 9,3 9,6 9,8 10 10,4 10,6 11 11,2 11,5 11,7 12 12,2

Measure your foot from the heel to the longest toe and select the the corresponding size.
Our sneakers fit true to size, so please order the size you normally wear.
If you have questions, please drop us an email at shoes@jakshoes.com